Mortgage Industry Customer Service Representative- Denver, Colorado

The Company

Put in your time in the Mortgage Industry and ready to give up the daily commute and work from home? Then Advantage Credit Inc. may be the company for you!
Advantage Credit, Inc. is a national leading provider of mortgage, banking and tenant screening Credit Solutions. We have a proud 25 year history of providing superior customer service while leveraging the most advanced credit technologies for the mortgage industry nationwide. We take great pride in helping customers expand their business, improve their closing ratios, and enhance their mortgage services.

Principal Duties:

  • Process supplement requests by taking appropriate action to verify and update tradelines which may include phoning and/or faxing creditor/vendor or conducting conference calls.
  • Emails and/or calls client when supplement is completed or additional information or documentation is required.
  • Performs continuous follow-up to complete items in working and pending boxes.
  • Returns client correspondence in a timely manner.
  • Assists clients when they call in with questions and concerns.
  • Files supporting documentation.
  • Completes tasks and/or projects that have been assigned by management.
  • Maintains the integrity of databases with new phone numbers and contacts for creditors and/or vendors and updates existing ones with current information.
  • Remains up to date regarding ongoing changes and upgrades to Advantage Credit systems.
  • Attends and participates in customer service meetings, company meetings and customer service training; out-of-state travel and overnight stays may be required.
  • Remains current on industry changes, compliance and regulations as well as company policy.
  • Multi-tasks and works in a fast-paced environment despite interruptions.
  • Maintains good working relationships with our clients, creditors and co-workers.

Experience and Skills Required:

Qualified candidates will possess:

  • At least 1 year experience in the mortgage, Credit Reporting Agency or Reseller industries.
  • Strong preferential consideration will be given to those with 2+ years’ employment in a Credit Reporting Agency and/or in the mortgage industry.
  • PC Skills – Microsoft Office Suite
  • Strong data entry skills.
  • Must posses a High School diploma or GED.
  • Familiarity with FCRA rules and regulations helpful.
  • Must have ability to interpret documents such as credit reports, mortgage statements, and court documents.
  • Must have ability to carry out instructions and requests in an organized and timely manner.
  • Organization, prioritization, problem solving and multi-tasking skills.
  • Demonstrated oral and written communication skills.
  • Proven customer support experience or experience as a client service representative.
  • Strong phone contact handling skills and active listening skills.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Strong attention to detail.
  • Adaptability – Ability to work under pressure.
  • Ability to perform independently, be self-motivated and demonstrate initiative.
  • Personality characteristics, including patience, poise, tact, empathy, ambition, self-motivation; a cheerful demeanor is a plus.
  • The ideal candidate should be well disciplined, focused, and able to work without direct supervision. Also must have the understanding that his/her work is constantly monitored.

Working Environment & Requirements:

  • This job requires that you work at a desk, using a computer and headset for as much as 8 hours in a day, entering data and conversing with internal and external clients by phone and computer in a timely manner.
  • This is a telecommuting job; you must be able to work from home with the same focus and reliability as if you are in a brick and mortar office building.
  • You must be able to work 9:30 am and 6:30 pm Mountain Time.
  • Your home office must be a separate, dedicated room.
  • Your work environment must be secure, free of clutter and away from outside noise and distractions.
  • You must be able to obtain Business Class Cable internet service and meet our minimum internet speed requirements.
  • Your availability for occasional overtime is a plus.

Travel Requirements:

  • You will be required to travel to Evergreen, Colorado for training for up to a two week period at hire, and then potentially annually thereafter.

  • If you live within 35 miles of the office you may commute each day for training.
  • If you are a Colorado resident but do not live within a 35 miles radius of the Corporate Office, you will be required to drive yourself or arrange your own transportation to and from Evergreen to stay Monday-Friday each week in a hotel; the hotel stay is arranged and paid for by Advantage Credit, Inc. If you will not have your own ground transportation while in Evergreen, you must get approval from and make arrangements with HR for transportation to and from the hotel morning and night in advance of your training start date.
  • Out-of-state hires will be flown in for the two week training period and will be expected to stay in Colorado for the entire two weeks; hotel and transportation to and from Denver airport to hotel and to and from hotel to the office is arranged and paid for by Advantage Credit, Inc.
  • Must possess a valid driver’s license for occasional travel to corporate office when required.
  • The company has an annual retreat that involves air travel and a 3 night hotel or resort stay. While this retreat is not required, it is strongly encouraged.


  • Computer and phone equipment will be provided by Advantage Credit, Inc.
  • Cable internet is provided by you, with partial, prorated compensation by Advantage Credit, Inc.

This position offers the following benefits:

  • Medical
  • Dental
  • Vision
  • Short Term Disability
  • Long Term Disability
  • Life Insurance
  • 401K
  • Cash Balance Pension Plan
  • Personal Time Off (PTO) of 120 hours per year, to be prorated for the first year; PTO includes sick time and personal/vacation time


  • Pay starts at 14.00 per hour
  • Bi-lingual candidate pay starts at 15.00 per hour



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