Supplement Ordering Tips

Here are some general tips and tricks to getting a successful supplement ordered!

*The information below is a general rule of thumb. Keep in mind that each creditor has a different policy, the tips and tricks below work the majority of the time; however, they might not work every time. Also, Score Updates and Supplements are very different with how we verify things. Customers sometimes mix the information up. If this information is provided to a customer, it is important to point out that the policies are different (and often, more complex) with the bureaus for a score update, than how we verify information with a supplement in-house.*

General Tips & Tricks with Supplements

• Provide the borrower’s authorization (BA) (wet/ink signed is preferred by most creditors).
• Provide Supporting documentation
• Documentation requirements: Must include creditor name, borrower name (full or partial), account number (full or partial), and date. Often screenshots are not acceptable.
• We do not provide payoffs.
• Clients are not responding to CVS emails and voicemails advising additional documentation or information is required to complete the tradeline. This is a critical issue. Often, the client does not respond until the advice to cancel email is sent.
• Ordering miscellaneous requests asking to add a tradeline but no documentation or information is provided.
• Informing the borrowers who Advantage Credit is and the reason for our call.
• Do not have the borrower call in immediately for a conference call right after the order is placed as we may not need to speak with the borrower or conduct a call. We need a chance to review the request to decide what is needed.
• Our clients are not aware of the new processes and new policies. Mainly, we are no longer defaulting to conference calls as other methods are being employed first. Emails are being sent to the clients advising what is needed. These new processes include faxing and documentation (see 1 and 2 above).
• Clients and borrowers should call our main line 303-670-7993, option 1 instead of reaching out to the CVS department directly.
• Credit Cards: If report only shows 12 digits, we will most likely need the last four numbers on the credit card.
• Credit Cards like Amex and Barclays: we need full credit card number. (Report shows member ID, not card info).
• Mortgages and HELOCS: To access automated, we often need Zip Code. If account is rental property or second home, recommended to include the Zip Code on the request. Also, if we have to fax out, most creditors require a wet signed authorization. (No e-sign or docu-signs).
• Auto Loans: Wet authorization needed for faxing. If following up, we sometimes need the year, make, model, and last 8 of VIN (Vehicle Identification Number).
• Collections: Vary a lot based on different agencies. Some require faxes, some require conference calls. If documentation can be supplied that’s ideal, otherwise we might ask for the wet authorization or a conference call.
• Inquiries: We do not verify mortgage related inquiries: Additional inquiries often require a conference call, unless the borrower can provide the new loan information: For example, 05/16/2021 INQUIRY: SYNCHRONY BANK. Borrower can provide new credit card number for the account that was opened.
• New Auto Loans: We are unable to use dealership paperwork. We require the servicers information for the new loan. (I.E. name, phone number and account number).
• Authorized Users, disputes and Self-Reported Tradelines: We can remove without having to verify.
• Public Records (Liens and Judgments): We are required to verify three (3) pieces of identity, so any and all documentation the borrower has, is helpful.