Advantage Credit Staff

Company Contact Info

32065 Castle Court, Suite 300,
Evergreen, Colorado 80439

Main Phone:
303.670.7993

Credit Verification
Hours of Operations

Monday – Friday:
9:00 am to 8:30 pm EST
8:00 am to 7:30 pm CST
6:00 am to 5:30 pm PST

Corporate Office
7:00 am to 6:30 pm MST
Credit Verification email
(Please do not use this email to request supplements)
To check the status of a supplement email cvm@advcredit.com
Rescore Express Questions email
Accounting Questions email
Product & Service FAQ

Advantage Credit Staff

Timely and accurate billing is a ‘must have’ in your business and our Accounting team makes this a priority.

Blane Washington
Senior Accountant
720.250.9662
Danny Martinez
Accounting Clerk(Bilingual-Spanish)
720.923.1674
Cristian Claveria
AP Clerk
720.923.1674
Bridget Chaille
AR Supervisor
720.398.5905
Heather Davis
AR Clerk
720.996.0297
Casha Stillman
Accounts Receivable
720.773.4472

The Advantage Credit Administrative Assistants provide the whole company with invaluable resources, we count on them for everything!

Terri Pracht
Administrative Assistant
303.952.7543

The Business Development team focuses on networking and creating strong partnerships with new customers. To contact our group, email us at bizdev@advcredit.com

Patrick Tynan
Executive Vice President for Sales Operations
303.952.7569
Gordon Chin
Division Manager
415.712.0257
Joe Laureanno
Regional Sales Director
720.805.7775
Anthony Ruiz
Regional Sales Director
303.952.7571
Christin Garcia
Director of Business Development
303.952.7561
Sara Hazen
Business Development Coordinator
720.439.6434
Bryan Saxen
Business Development Coordinator
720.439.9184
Kristen Smith
Sales Coordinator
720.441.2589

We take the time to understand your business and goals and align the appropriate services which will help you close more business, increase your closing ratios and, in turn, increase repeat customers. To contact our group, email us at sales@advcredit.com

Kristie Albert
Sales Director
720.460.2601
Jennifer Almeida
Corporate Account Manager
720.458.1820
Christie Brown
Corporate Account Manager
720.460.2623
Dena Falbo
Corporate Account Manager
720.389.0379
Ariana Grado
Corporate Account Manager
720.463.4329
Casey Miller
Corporate Account Manager
720.460.2613
Amber Moreno
Corporate Account Manager
720.441.1861

Assist with the initial onboarding of new clients, including training & technical questions.

Remain with the client for the life of the account to assist with any questions on products, specific files, maneuvering through the Advantage Credit website/loan origination software, reissuing to FNMA/FMAC, & training new employees. To contact our group, email us at ccs@advcredit.com

Tara Hrdlicka
Director of Client Services
720.481.3407
Mandi Smith
Client Care Manager/Corporate Accounts
720.481.3401
Sonya Campbell
Client Care Manager/Corporate Accounts
720.282.5725
Justina Fischer
Client Care Manager/Broker Support
720.481.3405
Larissa Tudor
Client Care Manager/Broker Support
720.458.3238
Kristina Baca
Client Care Support
720.551.9055
Jackie Battle
Client Care Support
303.952.7521
Deven Bell
Client Care Support
720.460.2611
Crista Blankenship
Client Care Support
720.551.6785
Patty Casburn
Client Care Support
303.952.7539
Doreen Callihan
Client Care Support
720.481.3427
Mark Coles
Client Care Support
720.481.3417
Jason Cuevas
Client Care Support
720.996.1022
Ty Davis
Client Care Support
720.616.6149
Carly Epperson
Client Care Support
720.805.1518
Cheyenne Figueroa
Client Care Support
303.952.7525
Marina Franz
Client Care Support
720.780.7830
Ashtan Gamez
Client Care Support
720.923.1715
Beth Hagel
Client Care Support
720.477.0797
Mindy Hilbert
Client Care Support
720.316.4372
Kevin Hixson
Client Care Support
720.465.4111
Kay Kipper
Client Care Support
720.481.3455
Kerry Lee
Client Care Support
720.481.3463
Jenn Markheim
Client Care Support
720.923.7552
Angie Nielsen
Client Care Support
720.340.7817
Alejandro Pardo
Client Care Support
303.952.7589
Nicole Peterson
Client Care Support
720.463.3027
Irene Renz
Client Care Support
720.481.3413
Lisa Rylander
Client Care Support
720.463.3918
Jamie Walker
Client Care Support
720.551.8312

Products/New Account Setup

Sheilia Angulo
Client Care Support
720.608.3106
Amy Baker
Client Care Support
303.376.9896
Christa Hodges
Client Care Support
720.460.2605

Our professional Credit Verification Specialists are extremely knowledgeable about credit, fraud and credit bureau data and are here to assist you. And we help you close loans quickly by corresponding with you via email or phone within hours. To contact our group, email us at creditverification@advcredit.com To inquire about a status or convey concerns please email cvm@advcredit.com

Cheryl Shufelt Davila
Director of Credit Verification
303.952.7559
Shelly LaMaster
Assistant Director of Credit Verification
720.481.3447
Cynthia Arrendondo
Credit Verification Manager (Bilingual-Spanish)
720.481.3457
Janelle Glenn
Credit Verification Manager
720.722.8860
Candice Lassiter
Credit Verification Manager
720.389.0373
Bobbi Piccini-Strong
Credit Verification Manager
303.952.7591
Kristina Rothert
Credit Verification Manager
303.952.7563
Katie Williams
Credit Verification Manager
720.481.3437
Jennifer Alcone
Credit Verification Assistant Manager
720.897.0647
Marie Brickner
Credit Verification Assistant Manager
303.670.8067
Angela Gonzales
Credit Verification Assistant Manager
720.481.3423
Tara McConnell
Credit Verification Assistant Manager
720.409.3957
Larica Robinson
Credit Verification Assistant Manager
720.465.5553
Nicole Walsh
Credit Verification Assistant Manager
720.734.2755
Kara Anderson
Credit Verification Specialist
720.903.2128
Nicole Anderson
Credit Verification Specialist
720.924.3572
Rosa Arista
Credit Verification Specialist (Bilingual-Spanish)
720.647.7652
Samantha Artibee
Credit Verification Specialist
720.457.5840
Jessica Baker
Credit Verification Specialist
720.836.1605
Millie Barnes
Credit Verification Specialist
720.440.7640
Shannon Bell
Credit Verification Specialist
720.481.3465
Lora Boggs
Credit Verification Specialist
720.440.7593
Melissa Erker
Credit Verification Specialist
720.295.1980
Tami Fox
Credit Verification Specialist
720.460.2609
Katherine Habina
Credit Verification Specialist
720.330.2631
Kelly Kluth
Credit Verification Specialist
303.952.7557
Stephanie Mahoney
Credit Verification Specialist
720.481.3461
Roxanne McDevitt
Credit Verification Specialist
720.306.9121
Raquel McKinnon
Credit Verification Specialist
720.464.1199
Melanie Millhausen
Credit Verification Specialist
720.465.1477
Andrea Mincey
Credit Verification Specialist
720.669.4179
Adriana Palacios
Credit Verification Specialist (Bilingual – Spanish)
720.370.2608
Shane Parker
Credit Verification Specialist
720.923.1622
Angela Shouse
Credit Verification Specialist
720.463.4040
Linda Staples
Credit Verification Specialist
720.923.2563
Elizabeth ‘Lizy’ Tollin
Credit Verification Specialist
720.496.1985
Kristine Watson
Credit Verification Specialist
720.463.4051

The Customer Engagement team is the “Best in the Business!” Our goal is that every caller reaches a live person, always receiving the best customer service each and every time!

Lisa Olson
Director of Customer Engagement
720.583.7442
Eric Fort
Inbound Customer Engagement Specialist
720.907.0389
Amaryllis Jackson
Inbound Customer Engagement Specialist
720.647.7624
Misty Jamison
Inbound Customer Engagement Specialist
720.617.2617
Gary Jones
Inbound Customer Engagement Specialist
720.729.8834
Jennifer Loudenslager
Inbound Customer Engagement Specialist
720.551.9096
Carol Passamonti
Inbound Customer Engagement Specialist
720.909.8868
Robin Reid
Inbound Customer Engagement Specialist
720.282.5772
Courtney Saunders
Inbound Customer Engagement Specialist
720.295.6250
Christy Schiller
Inbound Customer Engagement Specialist
720.617.1523
Brian Souza
Inbound Customer Engagement Specialist
720.780.2246
Jared Tobar
Inbound Customer Engagement Specialist
720.330.2633
Patrick Tynan Jr.
Inbound Customer Engagement Specialist
720.330.9112

Outbound Customer Engagement

Taylor Boice
Outbound Customer Engagement Specialist
720.902.4358
Michelle Carter
Outbound Customer Engagement Specialist
720.282.5765
Sheritta Johnson
Outbound Customer Engagement Specialist
720.439.9270

Our dedicated Employment and Tax Verification teams reviews all requests and identifies errors prior to submitting them to the IRS to minimize potential rejects. To contact the Employment Verification group, email us at voe@advcredit.com. To contact our Tax Verification group, email us at trv@advcredit.com.

Briana Johnson
Employment and Tax Verification Director
720.481.3467
Kourtnie Cobstill
Manager of Employment Verification
720.651.8384
Thao Dinh
Employment Verification Processor
720.457.5931
Grant Hoffner
Employment Verification Processor
720.295.3910
Kai Fletcher
Tax Verification Specialist
720.909.8905
Desiree Daguiar
Tax Verification Specialist
303.952.7581
Don Unger
President
303.952.7529
Patrick Tynan
Executive Vice President for Sales Operations
303.952.7569
Evon Butterworth
Vice President Risk Management
720.389.0387
Gilbert Lansing
Vice President – Financial Analyst
303.952.7531
Lucia Teegarden
Executive Services Administrator
303.952.7521

Effective Human Resources is essential for a happy and healthy company.

Angela Langford
Director – Human Services
720.739.4560
Chrisia Byrd
Director of Corporate Training
720.463.4329
Maggie Maes
Director of Employee Benefits
720.633.9784
Terri Pracht
HR Generalist
303.952.7543
Maria Smith
HR Workforce Manager
720.316.0582

The Internal Audit & Quality Assurance department works to ensure supplement files are completed following the policies and processes of a department, the company, and applicable regulatory agencies. The audits provide valuable insight into an employee’s efficiency, accuracy, and adherence to company policies. Audits are currently being completed for the production departments, specifically the Credit Verification department of Advantage Credit.

Michelle Montano
Internal Audit Manager
303.952.7517
Elena Russell
Senior Internal Audit Specialist II
720.481.3419
Martha Blackwell
Senior Internal Audit CII Specialist II
720.460.2621
Tina Wilson
Lead Internal Audit CII Specialist II
720.481.3445

We take the time to understand your business and goals and align the appropriate services which will help you close more business, increase your closing ratios and, in turn, increase repeat customers. To contact our group, email us at marketing@advcredit.com

Rachel Dell
Director of Marketing
720.389.0381
Tikisha Hudson
Marketing Coordinator
720.457.3023

The Monitoring Advantage support team delivers high client retention rates and mitigates our Client’s financial risk due to Early Pay Off penalties. They will customize a solution that best fits your operation and optimizes your ROI. To contact our group, email us at monitoringadvantage@advcredit.com

Ashley Lansing
Monitoring Advantage Supervisor
303.952.7565
Patty Shemel
Monitoring Advantage Assistant
720.481.3439

We understand technology is an integral part in originating, closing and servicing mortgage loans in today’s market. The Mortgage Solutions Team is committed to providing you with the resources and integrations you need to be successful.

Jinger Lee
Director, Mortgage Solutions
720.457.5619
Melody Figueroa
Mortgage Solutions Specialist
720.330.0447
Sylvia Humphrey
Mortgage Solutions Specialist
720.463.4035
Kat Willis
Mortgage Solutions Specialist
720.651.9292
Kyra Wylie
Mortgage Solutions Specialist
720.900.4186

Good Systems Support and Tech Support keep us compliant and secure. Our IT Team only works with ACI internal systems, they do not have anything to do with any customer facing programs/LOS/POS systems.

Systems Support Team

Jeff Davis
Salesforce Administrator Developer
720.996.0441
Sally Williams
Salesforce Coordinator/Technology Trainer
720.464.9387

IT Team

John McCloskey
Chief IT/Security Officer
Jim Arter
IT Support Manager
Jacob Fletcher
IT Helpdesk Support
Ken Keller
IT Desktop Support

You have so much to know in this industry and our dedicated Rescoring Team will assist you with utilizing our rescoring tools. They will consult with you on how to utilize our rescoring tools to increase your closing ratios. To contact our group, email us at rescoreexpress@advcredit.com

Mindy Leisure
Director of Rescoring Services
303.952.7541
Jewell Fisher
Rescore Manager
303.952.7585
Brenda Eldredge
Rescore Express Specialist
720.388.8712
Michele Fricano
Rescore Express Specialist
303.952.7519
Tricia Gesler
Rescore Express Specialist
720.481.3453
Bobbie Katz
Rescore Express Specialist
720.389.0375
Alicyn Kelley
Rescore Express Specialist
720.583.7321
Tari Kirkpatrick
Rescore Express Specialist
720.616.6362
Peggy Lee
Rescore Express Specialist
303.952.7593
Amy Penninger
Rescore Express Specialist
720.507.2097
Donna (DJ) Rose
Rescore Express Specialist
720.481.3421
Yvette Tarantola
Rescore Express Specialist
720.330.3180
Paul Tavares
Rescore Express Specialist
720.551.8467

The Risk Management team is comprised of skilled compliance and quality control professionals, responsible for thoroughly vetting and onboarding all prospective new member clients, as well as supporting regulatory and Bureau compliance across all of Advantage Credit.  Our specialists assist our end user clients in multiple, valuable ways, including providing Vendor Due Diligence support, communicating Bureau end-user requirements, and providing ongoing Bureau-mandated client auditing, monitoring, and feedback.  These critical functions support our members’ compliance with Bureau requirements related to the use of consumer reports, as well as with federal regulations such as the FCRA, FACTA, and GLBA.   Reach one of our available Compliance Specialists Monday through Friday 7:30 to 6 pm Mountain by calling 303-670-7993, option 5.

Consumers who have questions about an inquiry on their report or related to submitting a dispute should check out our Credit Disputes section HERE for additional information.

Risk Management

Evon Butterworth
VP Risk Management
720.389.0387

Compliance

Christie Casuga-Nguyen
Director, Compliance Division
720.481.3409
David Laxamana
Manager, Compliance Division
720.763.9023
Beth Booth
Manager, Compliance Division
720.481.3425
Kasey Williams
Manager, Compliance Division
720.736.7424

New Membership Onboarding (NMO)

Destiny Miller
Compliance Specialist
(No Queue Calls) 720.545.9094
Katina
Compliance Specialist
(No Queue Calls) 720.463.3117
Sarika
Compliance Specialist
(No Queue Calls) 720.506.4219
Sharonica Smith
Compliance Specialist
(No Queue Calls) 720.773.4472

Monitoring, Annual Client Review (MACR)

Marjani Abdul-Ghani
Compliance Specialist
(On Phone Queue) 720.617.2162
Dan Becker
Compliance Specialist
(On Phone Queue) 720.389.0383
Kimberly Buettgenbach
Compliance Specialist
(On Phone Queue) 303.952.7567
Genelle Naylor
Compliance Specialist
(No Queue Calls) 720.463.3628
Tanya
Compliance Specialist
(On Phone Queue) 720.463.3489

Internal Support

Lori Gillmore
Membership Onboarding Auditor
(No Queue Calls) 303.952.7527
Cindy Kuzara
Compliance Specialist
(On Phone Queue) 720.902.4392
Kelsey Marshall
Internal Compliance Support Specialist
Vendor Due Diligence
(On Phone Queue) 720.674.0596
Kris
Consumer Compliance Analyst
Internal Only
Mandy Roberts
Compliance Specialist
(On Phone Queue) 720.551.6967